Door knocking and cold calling are old school practices, often used by agents to increase their listings.

But did you know that there are laws that regulate door to door “sales” and telemarketing?

There are some easy guidelines set out by the Australian Competition and Consumer Commission (ACCC) regarding “unsolicited consumer agreement”.
An agent engaging in door-to-door sales and telemarketing is not allowed to visit or call during the following times:

  • Sundays or public holidays
  • Before 9am or after 6pm on weekdays
  • Before 9am or after 5pm on Saturdays.

And the agent must:

  • Tell the consumer their name
  • Advise of the name and address of the organisation they represent
  • Advise of the purpose of the phone call or visit
  • Tell the consumer that they can ask the agent to leave
  • Leave immediately if asked, and not return for 30 days.

One very important rule to remember is that any contract entered into when a door-to-door salesperson attends a consumer’s premises, becomes an unsolicited consumer agreement and that agreement has different rules with regards to cooling-off rights:

  • 10 business days to cool-off or cancel the agreement, starting the first business day after you give the agreement document
  • The consumer can terminate the agreement verbally or in writing at any time during the cooling-off period.
  • Written termination can be delivered personally, sent via post, emailed or sent via fax. The agreement will be cancelled from the day the consumer gives notice.
  • The agent must promptly return or refund any money paid under the agreement or a related contract.
  • For goods bought on credit or finance, the agent must contact the credit provider and arrange for cancellation.
  • The agent must not try to convince you to waive your rights to cool off.

Door knocking and cold calling are NOT strategies used by our agents.


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